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Outside & Active Shop Delivery & Returns Policy

Delivery Policy

Raccoon Events currently only delivers merchandise orders to UK addresses as standard. If you wish to make a purchase with delivery outside of the UK then please contact [email protected] and we will provide you with a quote for shipping before fulfilling your order.

Returns Policy

If you are unhappy with your product when it arrives then please contact [email protected] within 14 days of delivery. If the product is faulty or not what you ordered then we will pay for the return shipping costs and give you a full refund within two weeks of receiving your returned item. If you need to return an item please send it to Merchandise Team, Raccoon Events, 2 Bell Court, Leapale Lane, Guildford, GU1 4LY. Please include a note with your name and order confirmation email so that we can easily process your order and contact you if there are any queries regarding your refund.